Track, Monitor and Review your Systems Online

As part of our comprehensive after sales support service, Perceptive Instruments offers all customers with a warranty or maintenance contract access to our online Customer Support Area. The Customer Support Area is a secure section of our website which provides authorised customers with instant access to information about their products, as well as many useful resources.

Review your products

Upon logging in to the Customer Support Area, users can view a full list of their products along with support expiry dates and software version numbers. This ensures that all users and administrators can monitor their products and keep up to date with their support situation.

Keep up to date

One of the most powerful features of the Customer Support Area is the product upgrades section. Here, users can download many useful resources, such as software updates, current version installers, useful utilities and links to relevant sites. This means that customers can keep up to date with the very latest software updates and make the most of their maintenance contract.

Access all your documents online

Users of the Customer Support Area will have access to all documentation regarding any of their products, ranging from validation documents, manuals and installation qualifications to brochures. This means that customers will always have instant access to relevant documentation.

Read exclusive Knowledge Base articles

The Customer Support Area also offers a comprehensive Knowledge Base section, where users can view the answers to frequently asked questions and technical advice in an instant.

Part of a comprehensive after-sales service