Perceptive Instruments - After Sales Support
Every Perceptive Instruments system comes with a maintenance contract valid for a year. A maintenance contract not only provides ongoing cover for your system, but also provides you with unlimited access to an expert team of support personnel who will be happy to assist with installations and to offer advice on configuration and validation. Maintenance contracts can be renewed to ensure your system remains protected.
Your Support Package
A responsive, personalised service from a centralised support team
At Perceptive Instruments, we are continually focused on offering a service that is both friendly and responsive. All support is provided directly from our head office by the very people who design our systems. This ensures you get an unprecedented level of service from a team of experts continually working in your best interests. Utilising all tools at our disposal, we offer assistance via telephone, email and online communication as well as providing a comprehensive suite of web-based support tools.
Reduce total cost of ownership with warranties, updates and training
A Perceptive Instruments maintenance contract provides you with a guarantee on all system hardware, protecting you against the costs of repairing any part of the system should it fail. You will also be entitled to any new software updates for the system and we offer guaranteed revisions for future versions of Windows or Oracle to ensure your system remains compatible. Where we supersede your system with a new product, you will be entitled to preferential pricing should you wish to upgrade.
Whether an upgrade or a first-time installation, we ease your validation process by providing Installation Qualifications and project documentation as standard and are always on hand to offer assistance with system updates, validation and configuration.
Remote screen sharing tools help us support your system directly, allowing us to periodically inspect your system in line with GLP regulations and provide additional training to your staff whenever you need it.
Monitor your system online through your own dedicated customer support area
Our online customer support area lets you download all system software, updates
and documentation as well as letting you know when your maintenance is coming up
for renewal. The support area also offers a comprehensive Knowledge Base section
where you can find the answers to frequently asked questions in an instant.
A quality of service beyond purchase from an ISO 9001 approved company
With over 70% of our sales made outside of the United Kingdom, Perceptive Instruments has a wealth of experience in supporting our products throughout the world. All of our products are developed, installed and serviced in accordance with policies and procedures of our Quality Management System as certified to ISO 9001:2008.
We recognise the importance that you place in the quality and efficiency of your own internal systems and as a result we continue to design and support our products in line with the international guidelines of GLP and FDA 21 CFR part 11.