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Support

At Perceptive Instruments, we are continually focused on offering a service that is both friendly and responsive.

All support is provided directly from our head office in the UK by the people who design our systems; this ensures you get an unprecedented level of service. We offer assistance via telephone, email and online communication and we provide a comprehensive suite of web-based support tools.

Online support area

Perceptive Instruments offers all customers with a warranty or maintenance contract access to our online Customer Support Area. The Customer Support Area is a secure section of our website which provides authorised customers with instant access to information about their products, including documentation and software updates.